Migration to .legal

+50 Client Migrations

We have successfully assisted over 10 companies in migrating from their previous GDPR software providers to our platform. In these instances, we supported our new clients by migrating all their documentation, tasks, users, notifications, and other relevant data to the .legal platform.

Additionally, we have facilitated the switch for more than 40 companies moving from their custom compliance management systems to our GDPR compliance software.

All these organisations range from small businesses to large international enterprises, with the largest enterprise having more than 300 processing activities.

The feedback from customers we have assisted in migrating to the .legal platform has been overwhelmingly positive. They have expressed great satisfaction in being able to continue using their existing documentation within a platform they find intuitive and user-friendly.

The migration process is done closely with customers to ensure it works. In this process, we maintain an ongoing dialogue to identify potential blind spots and gather feedback. As an added benefit, customers often become familiar with the platform during the migration, making the transition to the new platform even smoother.

Why Do Companies Migrate to .legal?

Each organisation has their reasons for migrating to .legal, but based on feedback from our new customers, the following aspects are highly valued when switching from other providers:

Usability

Customers often choose the .legal platform because it provides more guardrails to manage their experience; unlike software with endless features and customisations, which usually demand extensive expertise in areas like GDPR, ISO27001, or NIS2, the .legal platform is designed to be intuitive and user-friendly, guiding you through the compliance process in a straightforward manner.

Development

Several clients choose our company because we respond quickly to their development requests, unlike their previous suppliers, where these needs were often overlooked. Either we already had the features they needed when they switched to .legal, or we were eager to learn how to meet their requirements.

We frequently update our software with new features, which you can always read detailed descriptions of on our product update blog.

Price

We offer a dynamic pricing model where you pay based on the complexity of your setup. This allows for a low entry-level price on the platform, often much lower than some of our competitors. Our goal is to provide the best product at the best price, and our pricing structure reflects this commitment. While we can’t guarantee that our platform will always be cheaper than your current solution, it often is. If not, let us know, as we believe the transition should deliver value in every aspect for you as a customer.

The migration process comes at no extra charge, i.e. as part of the deal. We may set a cap on the number of hours included in the migration process for larger projects, but we have yet to encounter a project that couldn’t be completed within this cap.

Customer Service

Customer service is one of our strengths.

We aim to deliver software that allows users to use the system effortlessly and without guidance because of its intuitive design.

We provide support to all clients via email and over the phone. One client even mentioned that after their first sales meeting and platform review, they felt they had already received better service from us than from their current supplier.

We offer onboarding, support, and service in both Danish and English.

Challenges

The two main challenges when migrating from one platform to another are the quality of your existing data and the file format your current provider allows you to export.

Data Quality

Your data quality might lead to issues as we import it into the .legal platform from your previous provider. While not a significant challenge, addressing all documentation gaps might require some back-and-forth.

When migrating your documentation, our Customer Success team meticulously handles the task. They will note any questions about your current documentation and integrate them into your task management module.

Once the migration is complete, we will review the results with you, and together, we will resolve any outstanding issues.

File Format

It can complicate the process when migrating from a provider that doesn't support exporting your documentation in a structured format. When we encounter this, we will collaborate to find a solution to keep the process moving forward.

The Migration Requirements

When you choose .legal’s compliance software, we will start migrating your data from your current platform. In the following section, we outline how this process works in practice.

Review of Your Data

We thoroughly review the extracted data once you export and send your existing documentation to us. This review allows us to assess the data quality and identify gaps, such as missing information from your previous platform.

It also helps us estimate the project timeline and determine what we will need from you. Additionally, we create a list of data items that might be managed differently on the .legal platform, though this is a rare occurrence.

We typically complete this data review within 1-2 working days.

Structured Data

Our customers migrate from various platforms, each with different data structures and export capabilities. While we can’t guarantee the migration will be entirely issue-free, we assure you that we will complete the process successfully.

Ideally, your data should be exported from your previous platform in a structured format. For example, we might receive your records of processing activities in an Excel sheet, but we can also work with Word documents if that’s how your documentation is stored.

To ensure accuracy, we manually configure your GDPR compliance in our software, carefully matching the fields from your exports to our solution.

How Should You Prepare for the Migration?

The migration process is smoother when all documentation is transferred to us in one go. To facilitate this, you should have access to all elements of your current GDPR compliance documentation and ready for export.

How to Optimise the Migration?

A smooth migration process is more likely to occur when your contact person thoroughly understands the existing GDPR documentation. This knowledge helps address any gaps during the follow-up review after the import.

Effective communication and availability of your team to collaborate with our Customer Success team are essential. The more closely we work together, the better the outcome.

Time Horizon

The time required to migrate your data depends on several factors, including the size and complexity of your GDPR documentation. Typically, we complete the migration within two weeks, but this can vary based on specific circumstances.

Migration Costs

Typically, the migration process requires minimal time or resources from you. We strive to make it as smooth and straightforward as possible.

Based on our experience, we have developed a process to review and quality test your data in various stages. 

Process

1. We start with an initial meeting to review the export and may schedule an additional session if any issues are identified during this meeting.
   
   
2. Throughout the migration, we will address any questions, though we aim to keep these to a minimum unless you prefer ongoing dialogue.
   
   
3. Once the migration is finalised, we review it together to identify any potential gaps in your documentation.

These meetings are held online via Microsoft Teams and usually require 1-2 hours of your time.

Onboarding

A typical onboarding session where we go through an environment where we have imported your current documentation base will take 45-60 minutes.. After that, you should be ready to move forward. If you need to discuss specific scenarios or ways to optimise your platform use, you can schedule as many meetings as necessary with your customer success contact.

Our customers who have switched from other compliance platforms often praise the user-friendliness of our software and the improved oversight of their documentation. These aspects make onboarding your organisation easy.

Existing Contractual Obligations

If you currently use another software provider, you are likely tied into a contractual agreement, and your organisation’s compliance management is linked to this software. This raises concerns about how to manage the transition.

What happens if you’re committed to a 1-year contract but already know you want to switch platforms for your GDPR compliance?

This is a common dilemma: should you switch to the new provider before the contract ends and pay double, or wait it out with a platform you plan to leave to avoid double payments?

We understand these challenges and are open to discussing your situation to find a solution that eases the transition.

At .legal, we don’t believe in long-term commitments. We offer full flexibility, so when you switch to the .legal compliance platform, you won’t have to worry about lengthy contracts, as we don’t require any.

Security and Reliability

For all information regarding our compliance, third-party audits, security measures, data processing agreements, terms, and code of conduct, visit our compliance hub. We have described it all there.

About Us

Founded in 2019, .legal was established to make compliance management easier and more affordable for businesses of all sizes. Our aim has always been to create the most user-friendly compliance platform on the market.

At .legal, security is a top priority for our customers and us. We hold security and compliance certifications, which you can find in our compliance hub.

We focus on maintaining a solid financial position via organic growth, ensuring our customers can rely on us long-term. Our strategy is centred on achieving a profitable bottom line.

As a product-driven company, we prioritise the continuous development of our platform. Primarily guided by user feedback, we typically release two updates each month, allowing customers ample opportunity to suggest changes we can quickly implement.

We serve a diverse range of customers, from small businesses on our free plan to some of Denmark’s largest corporations with hundreds of subsidiaries. Our platform is designed to scale according to your needs.

At .legal, we partner strategically with Bech-Bruun, one of Denmark’s leading law firms. This collaboration ensures that the legal aspects of our platform are validated by top experts, benefiting all our customers.

Read more about us as a vendor here.

Should we migrate you to the .legal compliance platform?

You are very welcome to book a demo with us if you want to talk about how we can help you move to our platform. At the same time, we are happy to give a presentation of our platform.

Considerations for Changing Software

If you haven’t yet decided whether to go with a compliance software solution, we suggest that you have a look at our series of articles on how to decide.